Refund & Cancellation Policy

This Policy explains how billing, cancellations, and refunds work for Croudnest. It forms part of our Terms & Conditions.

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1. Free plan

Our free plan is available at no cost and requires no payment card. You can use it for as long as it is offered, subject to its feature limits.

2. Free trial

Paid plans may include a 7-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your paid Subscription begins automatically and the applicable fee is charged. You can cancel anytime during the trial from your account settings to avoid any charge.

3. Subscriptions and billing

Paid Subscriptions are billed in advance on a recurring basis — monthly or annual, as you select — and renew automatically until you cancel. Charges are made in Indian Rupees (INR) or US Dollars (USD) depending on your selection or location, through our payment partners (Razorpay).

4. Cancellation

You can cancel your Subscription at any time from your account settings (or by emailing support@croudnest.com). When you cancel:

• your Subscription will not renew for the next period;
• you keep access to paid features until the end of your current paid billing period;
• after that, your account moves to the free plan or is deactivated.

5. Refunds

Subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or features not used. Because you can try paid features free for 7 days and cancel anytime, we do not offer mid-cycle refunds once a billing period has begun.

6. Exceptions

We may, at our discretion or where required by law, approve a refund in limited cases — for example, a duplicate charge, a clear billing error on our side, or a charge made after a valid cancellation. Where a refund is approved, it will be processed to the original payment method within 5–7 business days of approval. The time it takes to appear on your statement depends on your bank or card issuer.

7. Failed, duplicate, or unauthorised charges

If you notice a failed, duplicate, or unauthorised charge, contact us promptly at support@croudnest.com with the transaction details and we will investigate and correct genuine errors.

8. Price changes

We may change our prices. Any change will apply to your next renewal, not the period you have already paid for, and we will give reasonable notice where required.

9. Contact